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Updated CITM Test Cram - Provide Valid Material to pass EXIN EPI Certified Information Technology Manager

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EXIN CITM Exam Syllabus Topics:

Topic
Details

Topic 1

Service Management: This domain targets a Service Delivery Manager and focuses on managing IT services to ensure consistent and efficient delivery. It includes establishing service level agreements (SLAs), incident and problem management, continuous service improvement, and aligning IT services with business demands.

Topic 2

Risk Management: This domain evaluates the capabilities of an IT Risk Manager and involves identifying, assessing, and mitigating IT-related risks. It addresses developing risk frameworks, compliance management, and proactive measures to safeguard IT assets and operations.

Topic 3

Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.

Topic 4

Project Management: This domain is aimed at an IT Project Manager and encompasses planning, executing, and controlling IT projects. It includes managing scope, time, cost, quality, and risks, applying project methodologies, engaging stakeholders, and delivering projects that meet business requirements.

Topic 5

IT Organization: This domain targets an IT Operations Manager and focuses on the design and management of IT organizational structures. It includes defining roles and responsibilities, establishing governance frameworks, managing resources effectively, and fostering collaboration to support IT service delivery and business needs.

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EXIN EPI Certified Information Technology Manager Sample Questions (Q36-Q41):

NEW QUESTION # 36
Business is changing fast, resulting in the need to formally appoint a new staff member responsible for guiding the process in a controlled manner. Which role does apply?

A. Risk Manager
B. Service Level Manager
C. Change Manager
D. Business Relationship Manager

Answer: C

Explanation:
In a fast-changing business environment, aChange Manager(D) is responsible for guiding the change process in a controlled manner. According toITIL, the Change Manager oversees the change management process, ensuring that changes to IT services or infrastructure are assessed, approved, and implemented with minimal disruption to business operations. This role is critical when rapid business changes require structured control to maintain stability and alignment with organizational goals.
* Risk Manager (A):Focuses on identifying and mitigating risks, not directly managing change processes.
* Service Level Manager (B):Ensures service levels meet agreed standards, focusing on service delivery rather than change control.
* Business Relationship Manager (C):Manages relationships with business stakeholders to align IT services with needs, not specifically change processes.
The Change Manager's role, as defined in ITIL's change management framework, is essential for controlling the pace and impact of changes in a dynamic environment.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's change management processes, detailing the Change Manager's responsibilities. Check sections on ITIL change management or service transition.

NEW QUESTION # 37
During several project meetings, it is discovered that certain team members are not fully aware of, and/or do not understand, the activities for which they are responsible. Which process is most likely to be blamed for this?

A. Risk management
B. Cost management
C. Communication management
D. Scope management

Answer: C

Explanation:
Team members' lack of awareness or understanding of their responsibilities points to a failure in communication management(C). According toPMBOK, communication management ensures that project information, including roles, responsibilities, and activities, is effectively communicated to all stakeholders.
Poor communication planning or execution (e.g., unclear task assignments or inadequate briefings) can lead to misunderstandings, as seen in this scenario.
* Risk management (A):Focuses on identifying and mitigating risks, not task communication.
* Cost management (B):Deals with budgeting and cost control, not role clarification.
* Scope management (D):Defines project scope and deliverables, but communication management ensures team members understand their responsibilities within that scope.
Reference:EPI CITM study guide, under Project Management, likely covers PMBOK's communication management processes, emphasizing stakeholder engagement and information distribution. Check sections on project communication or stakeholder management.

NEW QUESTION # 38
In testing the business continuity plan, senior business managers wish to compare data which is in both the main and alternative site, before participating in a full interruption test. Which type of test do they want to take place?

A. Simulation test
B. Checklist test
C. Parallel test
D. Structured walk-through test

Answer: C

Explanation:
Aparallel test(A) in business continuity planning involves running systems at both the primary and alternate sites simultaneously to compare data and ensure the alternate site can handle operations effectively. This test verifies data replication and system functionality without interrupting normal operations, aligning with the managers' desire to compare data before a full interruption test.
* Simulation test (B):This involves simulating a disaster scenario to test response procedures without activating the alternate site, so it doesn't focus on data comparison.
* Structured walk-through test (C):This is a tabletop exercise where team members discuss and review the plan without executing systems or comparing data.
* Checklist test (D):This involves reviewing the business continuity plan against a checklist to ensure completeness, not comparing data between sites.
According toISO 22301orbusiness continuity managementframeworks, a parallel test is used to validate recovery capabilities while maintaining operations at the primary site, making it ideal for the scenario described.
Reference:EPI CITM study guide, under Business Continuity Management, likely covers business continuity testing methodologies, referencing parallel tests in the context of disaster recovery validation. Check sections on business continuity planning or testing strategies.

NEW QUESTION # 39
The new social media platform is multi-media supported and will generate a large volume of raw data. The marketing department has a need for advanced analysis of this data. Which data management technology applies best?

A. Master Data Management (MDM)
B. Online Analytical Processing (OLAP)
C. Big Data Analysis
D. Digital Asset Management (DAM)

Answer: C

Explanation:
The scenario describes a social media platform generating alarge volume of raw data(e.g., user interactions, multimedia content) and a need foradvanced analysisby the marketing department.Big Data Analysis(D) is the best technology, as it handles large, unstructured datasets and uses advanced techniques (e.g., machine learning, predictive analytics) to derive insights, such as user behavior or campaign effectiveness.
* Master Data Management (MDM) (A):Focuses on managing core business data (e.g., customer records) for consistency, not analyzing large raw datasets.
* Digital Asset Management (DAM) (B):Manages multimedia assets (e.g., images, videos) for storage and retrieval, not advanced analysis.
* Online Analytical Processing (OLAP) (C):Supports multidimensional analysis of structured data but is less suited for unstructured, large-scale social media data compared to big data tools.
Big Data Analysis aligns withIT strategyfor leveraging large datasets to drive business value, as per modern data management frameworks.
Reference:EPI CITM study guide, under IT Strategy, likely discusses data management technologies, emphasizing big data for advanced analytics. Refer to sections on data analytics or emerging technologies.

NEW QUESTION # 40
A technical team investigating possible controls concludes that the most preferred control cannot be implemented as a result of too many constraints and decides to propose the second-best control. How is this control being referred to?

A. Deterrent
B. Detective control
C. Corrective control
D. Compensating control

Answer: D

Explanation:
Acompensating controlis an alternative control implemented when the preferred control cannot be applied due to constraints (e.g., technical, financial, or operational). According to frameworks likeCOBITorISO/IEC
27001, compensating controls provide equivalent or partial risk mitigation when the primary control is infeasible.
Deterrent controls (A) discourage violations, detective controls (C) identify incidents, and corrective controls (D) address issues after they occur. Only compensating control (B) fits the scenario of a second-best alternative due to constraints.
Reference:EPI CITM study guide, under Information Security Management, likely discusses control types, referencing compensating controls in risk management frameworks. Refer to sections on security controls or risk mitigation.

NEW QUESTION # 41
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